Privacy Policy

Mentio ("we", "us") is a social listening service for developer platforms, available atmentio.dev. This policy explains what data we collect, why we collect it, and the choices you have. Questions or requests: write tosupport@mentio.dev.

Data you give us

• Account data. Your name, email address, and a password (stored only as a salted hash) when you sign up, or your Google account identity if you sign in with Google.
• Workspace data. The keywords you track, your company profile and context, feed and notification settings, and anything else you configure in the product.
• Integration credentials. If you connect Slack, we store the workspace name, ids, and the bot token Slack issues so we can post notifications to the channel you pick. Disconnecting removes the token and we ask Slack to revoke it. API keys you mint are stored only as hashes and are shown to you once.

Data we collect automatically

• Usage and billing counters. Active keyword counts and relevant mention counts per billing cycle, which determine your bill.
• Service logs. Standard operational logs (timestamps, request metadata, errors) kept for reliability and abuse prevention.

We use essential cookies only: a session cookie to keep you signed in. No advertising or cross-site tracking cookies.

Public content we process

The product works by monitoring publicly available posts on platforms such as Bluesky, Hacker News, Reddit, X, GitHub, Stack Overflow, DEV, YouTube, and news sources. For matched posts we store the public text, link, and author handle, and classify them with AI (relevance, sentiment, intent) so you can filter your feed. This is public data, processed to provide the service. If a post is deleted at its source it may persist in our index; authors can request removal at support@mentio.dev.

How we use data

To provide and improve the service, deliver the notifications you configure, bill usage, secure the platform, and communicate with you about your account. We do not sell personal data and we do not run ads. AI classification runs on Cloudflare Workers AI; we do not use your data or monitored content to train our own models.

Who we share data with

• Cloudflare: hosting, storage, and AI inference for the entire service.
• Polar: our merchant of record. Payments, invoices, and card details are handled by Polar; we never see or store your payment card data.
• Slack: only if you connect it, to post notifications you configure.
• Google: only if you choose Google sign-in.

Retention and deletion

Account and workspace data is kept while your account is active and deleted when you ask us to close it. Billing records are kept as long as law requires. Monitored public posts live in a shared index; deleting your account removes your organization's associations with them.

Your rights

If you are in the EU/EEA (GDPR) or a similar jurisdiction, you can request access, correction, deletion, portability, or restriction of your personal data, and object to processing, by emailing support@mentio.dev. You can also lodge a complaint with your local supervisory authority.

Security

All traffic is encrypted in transit. Passwords and API keys are stored hashed, integration tokens are scoped to the minimum permissions the feature needs, and access to production data is restricted.

Changes

We will update this policy as the service evolves and change the date above. Material changes will be announced in the product or by email.